Sapience Cloud protects the confidentiality of its customers' information, account information and personal communications. To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information that is collected from customers, Sapience Cloud has implemented appropriate physical, electronic, and managerial procedures. Further, Sapience Cloud requires that employees keep customer information confidential. Sapience Cloud cautions its customers and website visitors that no medium of communication, including the Internet, is entirely secure. Accordingly, Sapience Cloud cannot be responsible for loss, corruption or unauthorized acquisition and use of personal information provided to our website, or for any damages resulting from such loss, corruption, unauthorized acquisition or unauthorized use. How is customer information used? Sapience Cloud may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Sapience Cloud may also use customer information to provide its customers with system information or information about new or upgraded products.
In the case of a business transaction, including but not limited to, a merger or sale of a portion of Sapience Cloud assets, customer information will likely be part of the assets transferred. In this event, Sapience Cloud will attempt to notify impacted customers that their information has been transferred.
Disclosure of customer information and communication
Sapience Cloud will not otherwise disclose its customers' personal and account information unless Sapience Cloud has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Sapience Cloud, Sapience Cloud customers, or others, or where Sapience Cloud has a good faith belief that the law requires such disclosure. Sapience Cloud also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Sapience Cloud stores or transmits for its customers. The circumstances under which Sapience Cloud will disclose such electronic customer communications are when:
It is necessary in order to provide service to the customer.
It is necessary to protect the legitimate interests of Sapience Cloud and its customers.
It is required to cooperate with interception orders, warrants, or other legal process that Sapience Cloud determines in its sole discretion to be valid and enforceable, and
It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Sapience Cloud and appear to pertain to the commission of a crime.
Sapience Cloud disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Sapience Cloud will, however, review, delete or block access to communications that may harm Sapience Cloud, its customers or third parties. The grounds on which Sapience Cloud may take such action include, but are not limited to, actual or potential violations of Sapience CloudAcceptable User Policy
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